SHIPPING & RETURNS
Shipping and delivery times are typically between 7.30am to 5.30pm for Mon - Fri local time. All UK mainland deliveries are charged from £4.00 to £8.00 per order.
If you are ordering from outside please contact us regarding shipping costs.
We acknowledge receipt of all orders via personal e-mail within a few working hours of receipt.
Here at Hawk, we aim to dispatch orders within 7-10 working days of receipt (exc Sat - Sun & Bank Holidays). We will advise you of any possible further delays when acknowledging receipt of your order. We ask for your patient at certain times of the year when we are particularly busy. This is usually from January to July inclusive and around the Christmas and New Year period. During this time we aim to dispatch your orders between 21 - 28 working days. In order to avoid any disappointment, please order early for Christmas and during pre-season.
If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the comments box or by selecting the delivery to other than your invoice address option at the checkout stage.
RETURN & EXCHANGE POLICY
We offer a very fair returns policy, should your goods not be the correct size or colour.
We offer either an exchange of goods or a total refund, providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return and if applicable, any exchange. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us and use the Goods Return note included with your order. You can return any item within 14 days of receipt for a refund or to exchange the same item for an alternative size.
Please note, any items personalised with monograms or names, cannot be returned at any point.
Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.